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All About Support Coordination

Support coordination is a NDIS-funded support program that aims to help participants make the most out of their NDIS funds. After a Plan is approved, participants work closely with Support Coordinators to decide how they will spend their money and connect with providers. Know more about support coordination via OnTrack Tasmania.

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Support Coordination, at its best, is about:

Facilitating open conversations about the possibilities for a person's NDIS money

Building the capacity to exercise control and choice

Assisting participants in navigating the NDIS Marketplace and finding the best support options for them


Level 1: Support Connection, It is difficult to explain the differences between Support Connections and Support Coordination. Participants who once received Support Connection now receive their plan implementation support through a Local Area Coordinator (LAC). Support Connection is very rarely included in plans. This is often due to an error or because the LAC was not able to provide any support.

Level 2: Coordination of Support, This is where the vast majority support coordination is funded. These roles include, but are not limited to:

  • Learn the Plan
  • Get connected with Supports and Services
  • Design Support Approaches
  • Establish Supports

Level 3: Specialist Support Coordination is very rarely put in Plans and sometimes appears as only a small proportion of the overall Support Coordination budget. It should be provided within a therapeutic context.

If there are high-risk situations in the support environment, such as abuse or neglect, a Participant will not be eligible for funding for Specialist Support Coordinator. Complex behavioural problems or interactions with criminal justice systems. Specialist Support Coordination can also include the development of an intervention program that will be implemented by disability support workers.